Connected accounts and sync help

Naverica uses approved connected-account providers such as Plaid for Financial Wellness features when that capability is active. New connected-account setup and automated sync require paid Core access.

Manual budgets, goals, reminders, manual transactions, and manual imports can still remain available without paid sync.

Before You Connect

• Make sure your Core access is active if you want new connected-account setup or automated sync.
• Review and accept the Financial Wellness consent shown in the app.
• Complete a passkey or authenticator step-up if the app asks for stronger verification before Plaid Link starts.
• Use only the provider’s secure connection screen for bank credentials.

Common Connection States

• Syncing: your first account, balance, or transaction update is still in progress.
• Stale data: the last successful update is old enough that guidance should be treated carefully.
• Reconnect required: the provider needs you to refresh permissions or re-authenticate.
• Disconnected: future sync has stopped, either because you removed the connection or access ended.

Troubleshooting Tips

• If the institution sign-in or permission screen does not finish, close it and try the connection again from your signed-in Naverica account.
• If balances or transactions look incomplete, wait for the initial sync to finish before assuming the data is final.
• If the app shows stale data or reconnect required, use the reconnect action before relying on new insights.
• If paid Core access ends, existing connection-management controls may still remain available for privacy and disconnect needs even though new sync or insights can lock.

When To Contact Support

Contact in-app support if:

• you cannot reconnect a previously working institution;
• the account list or transaction history stays incorrect after reconnecting;
• you want help removing a connected account or understanding a privacy-related disconnect;
• you are unsure whether a locked feature is a sync issue or a paid-access issue.

Do not send bank credentials, account numbers, screenshots with private transaction details, or one-time codes by email.