Contacting Naverica support

For the fastest help, sign in to the secure Naverica app when your question involves your account, connected account insights, cash advance status, rewards activity, consent choices, security settings, documents, or other personal information.

Use the public Help Center or public support request flow for general product questions that do not include sensitive information.

When To Use The Secure App Instead

Sign in before contacting support when the issue involves:

• account access after basic recovery steps fail;
• connected account details, sync status, or Plaid disconnects;
• cash advance disclosures, payroll connection, funding, repayment, or fee concerns;
• rewards credits, reversals, redemptions, or payout status;
• complaints, disputes, or security-sensitive account activity.

When contacting support, include a short description of the issue, the email or phone number connected to your account if relevant, and the best way to reach you. Keep sensitive information out of email.