Account access and sign-in help

If you cannot access your Naverica account, start with secure sign-in or account recovery when available. Make sure you are using the email address or phone number connected to your account.

For your protection, support may ask you to verify your identity before discussing details tied to your account.

Before Contacting Support

1. Confirm the email address or phone number you are using.
2. Try your normal sign-in method first, including passkey or password sign-in when available.
3. Use secure account recovery if you need a password reset or a fresh verification email.
4. Check whether you received a verification, password reset, or account email-change message.
5. Contact support if you still cannot access your account.

After You Sign In

Use your signed-in Naverica account for account-security changes such as:

• changing your email address;
• changing your password;
• enabling or disabling authenticator-app MFA;
• adding, renaming, or removing passkeys.

Some flows may ask you to sign in with your password even if you normally use a passkey, such as account recovery or accepting updated legal terms.

Safety Rules

Naverica support will not ask for your password. Do not send passwords, one-time codes, Social Security numbers, card numbers, bank account details, payroll credentials, or raw documents by email.